TYF TOOLS

Terms of Service

Last updated June 2026

These Terms of Service (the "Terms") govern your access to and use of the services operated by Tell Your Friends LLC ("TYF," "we," "us"), including the Live Archive product and the broader TYF Tools platform (together, the "Service"). By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of a business, you represent that you have authority to bind that business, and "you" refers to that business.

1. The Service

The Service is an event production platform for event producers, venues, and festivals. It includes tools for event booking and pipeline management, contracts and advances, financial settlements and payouts, show-day operations (including guest check-in and drink menus), promotional QR tracking, and audience media collection: pages where event attendees can submit photos, videos, and text that producers can moderate, display at the venue, and publish to a public archive page.

2. Accounts and Eligibility

You must be at least 18 years old and capable of forming a binding contract to create an account. You are responsible for the accuracy of your account information, for maintaining the confidentiality of your credentials, and for all activity that occurs under your account. Notify us promptly at tellyourfriendsxyz@gmail.com if you suspect unauthorized use of your account.

3. Plans and Payment

Paid access is offered as per-event purchases and as recurring subscriptions. Payments are processed by Stripe; we do not collect or store your card numbers. By providing a payment method you authorize Stripe to charge it for the plan you select, including recurring charges for subscriptions until you cancel.

Subscriptions renew automatically at the end of each billing period. You can manage, cancel, or update your subscription and payment method at any time through the customer billing portal available from your account. Cancellation stops future renewals; your plan remains active through the end of the period you have already paid for.

Prices may change. If we change the price of a subscription you are on, we will give you notice before the change applies to your next renewal.

Referral program. If you take part in our referral program, you may earn a credit or payment when a producer you refer joins and sells tickets through the Service. Referral rewards are funded by TYF and do not change the price buyers pay or the amount producers are paid. We may withhold or reverse a referral reward, including by recovering it from future referral payments, if we reasonably believe it resulted from fraud, abuse, or a breach of these Terms.

Ticket sales and taxes. When you sell tickets through the Service, you are the seller of record. Funds are collected into your own connected payment account, and you are solely responsible for determining, collecting, reporting, and remitting any taxes that apply to your sales under the laws of the places where you operate. TYF does not calculate, collect, or remit taxes on your behalf, even where a tax rate is configured on your account.

4. Refunds

Except where required by law, payments are non-refundable, and we do not provide refunds or credits for partial billing periods, including periods where you did not use the Service. If you believe you were charged in error, contact us and we will review it.

5. Free Trial

New producer accounts may create one event free of charge to evaluate the Service. The free trial does not require a payment method. We may modify or discontinue the free trial at any time, and we may decline trial access to accounts we reasonably believe are abusing it (for example, by creating multiple accounts).

6. Acceptable Use

You agree not to, and not to permit others to:

  • use the Service for any unlawful purpose or in violation of any applicable law or regulation;
  • upload or solicit content that is infringing, defamatory, harassing, or that you do not have the rights to use;
  • upload malicious code or attempt to probe, breach, or circumvent the Service's security or access controls, including plan limits;
  • scrape, harvest, or misuse personal data of attendees, guests, or other users beyond what the Service is designed to provide;
  • resell, sublicense, or white-label the Service except as expressly permitted by your plan;
  • interfere with or disrupt the integrity or performance of the Service.

We may remove content or suspend accounts that we reasonably believe violate this section.

7. Content and Ownership

Your data. Producers own the data they bring to the Service: event details, guest lists, contracts, settlement figures, branding, and other business records. We claim no ownership of it. You grant us a limited license to host, process, display, and transmit that data solely as needed to operate and support the Service.

Financial data access.Your financial records (settlements, payouts, offers, and artist guarantees) are visible to TYF's support tooling only as permitted by your account's financial privacy setting, which is enforced at the database level. As with any hosted platform, infrastructure-level access to the database that runs the Service still exists; we use it only to fulfill support requests, to debug problems with your consent, or to comply with legal requirements. See the "Financial Data & Platform Access" section of our Privacy Policy for details.

Audience submissions.When an attendee submits photos, videos, or text through an event's submission page, the attendee retains ownership of their content. By submitting, and as set out in the rights consent presented at the time of submission, the attendee grants a license to both the event's producer and to TYF to host, display, reproduce, and use that content in connection with the event and its archive, consistent with the consent collected. Producers are responsible for using audience submissions only within the scope of that consent.

Our platform. The Service itself, including its software, design, and trademarks, is owned by TYF and its licensors. These Terms do not grant you any rights in it except the right to use the Service as described.

8. Producer Data and Attendee Data

When you use the Service to run your events, you may give us personal data about your guests and attendees, such as guest lists you upload and the buyers who register for your events. For that data, you are the controller and TYF acts as your processor: we process it only to provide the Service to you and on your instructions, not for our own independent purposes. You are responsible for having the right to share that data with us and for meeting your own privacy obligations to your guests and attendees, including telling them how their information is used.

We use a small set of sub-processors to run the Service (Supabase, Vercel, Cloudflare R2, Stripe, and Resend) and require them to protect the data. If we become aware of a breach affecting your guests' or attendees' personal data, we will notify you without undue delay. When your account ends, we delete or return that data after the wind-down period described in these Terms, except where we must keep it by law. You agree not to upload special categories of sensitive personal data (such as health, biometric, or government identification numbers) through the Service. How we handle personal data we collect for our own purposes is described in our Privacy Policy.

9. Service Availability

We work to keep the Service available and reliable, but it is provided "as is" and "as available," without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that data will never be lost. You are responsible for maintaining independent copies of business-critical records.

The events themselves are run by independent producers, and the Service may let you interact with producers, attendees, artists, venues, and other third parties. We do not run background checks on producers or other users and do not verify the accuracy of any event or listing. You are responsible for your own interactions and dealings, and we are not responsible for the acts or omissions of producers or other users.

10. Limitation of Liability

To the maximum extent permitted by law, TYF will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising out of or related to the Service, even if advised of the possibility of such damages. To the maximum extent permitted by law, TYF's total aggregate liability for all claims arising out of or relating to the Service will not exceed the amounts you paid us for the Service in the twelve (12) months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

11. Indemnification

You agree to defend, indemnify, and hold harmless TYF and its officers, employees, and agents from any claims, losses, liabilities, and reasonable costs (including reasonable attorneys' fees) arising out of or related to: your events; the content and data you upload or make available through the Service; your use of the Service; your violation of these Terms; or your violation of any law or of any other party's rights. We may take over the defense of any matter subject to indemnification by you, in which case you agree to cooperate with us. This does not require you to indemnify us for our own fraud, gross negligence, or willful misconduct, or for any liability that cannot be excluded under applicable law.

12. Intellectual Property and Copyright

We respect intellectual property rights and expect users to do the same. If you believe content on the Service infringes your copyright, send a notice to our designated agent that includes: your contact information; a description of the work you say is infringed; the location of the material on the Service; a statement that you have a good-faith belief the use is not authorized; and a statement, made under penalty of perjury, that the information is accurate and that you are the rights holder or authorized to act for them. We respond to valid notices, including by removing infringing material, and we may disable the accounts of repeat infringers. Send copyright notices to tellyourfriendsxyz@gmail.com.

13. Termination

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if we discontinue the Service. After termination, we may delete your data following a reasonable wind-down period (generally 30 days), except where we are required to retain it (for example, payment records). Sections that by their nature should survive termination, including Content and Ownership, Producer Data and Attendee Data, Limitation of Liability, Indemnification, Intellectual Property and Copyright, and Governing Law, survive.

14. Changes to These Terms

We may update these Terms from time to time. If a change is material, we will give notice by email or in the Service before it takes effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. The "Last updated" date above reflects the current version.

15. Governing Law

These Terms are governed by the laws of the State of Louisiana, without regard to its conflict-of-laws rules. Any dispute arising out of these Terms or the Service will be brought in the state or federal courts located in Louisiana, and you consent to their jurisdiction.

16. Contact

Questions about these Terms: tellyourfriendsxyz@gmail.com

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